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Complaint Escalation Matrix

Dear Customer, 


At Oxirich it is our constant endeavor to ensure that your dealings with us are satisfactory and pleasurable. We value your feedback and encourage you to let us know whenever we have not come up to your expectations. 


You can communicate with us through any of the modes such as Letter, Telephone, E-mail, or In-person. We would be glad to assist you. 


If you do not receive a response from us within 7 working days or are not satisfied with the response provided by your assigned Relationship Manager you may write to the below mentioned Email Id for an Independent assessment of your grievance at the Final Level.


We would also highly appreciate you sharing your positive experience with us. Do write in a testimonial related to a positive experience you have had with us or describe how you benefitted from our services. Kindly email us at 


Team Oxirch
Committed to Serve You Better 

**Kindly quote your Customer Identification Number in all your transactions with us.